We cannot make changes to orders once they have been placed. Please make sure to double check you shipping address and order quanities before finalizing your order.
No. Once your has been placed we can not make changes. You can wait to receive your order and proceed with the return process.
No, unfortunately our system only allows for one promotion at a time. We recommend using the one that gives you the best discount!
SHIPPING & DELIVERY
Route offers package protection that gives you peace of mind:
24/7 Claim Support with Route
Coverage against loss, theft, or damage in transit
Instant resolution of shipping issues with just a few clicks
Item refund or replacement, pending availability
24/7 claim support with Route
100% carbon neutral shipping
Route offers tracking services and shipping protection which extends insurance for online purchases that are lost or damaged in transit, or stolen immediately after the carrier’s proof of delivery where Route traces the transportation. Route App, Inc. (Route) is the named insured on the shipping insurance policy (“Policy”); Safe Order Solutions (“SOS”), Route’s licensed producer entity, procures the Policy from SEG Insurance Ltd. Route, through SOS, may receive compensation for its services and for your participation in Route.
Please allow 2-3 business days for processing orders. Once your order ships you will receive a confirmation email with the tracking information.
Yes, we offer free standard flat rate shipping (10-12 business days) with a purchase of $125 or more. Select items (ex. equipment) are not eligible for free shipping as they require items to be shipped separately.
Unfortunately, we cannot adjust the shipping method once an order has been placed.
We do our best to ship your order in full. If you have an item missing from your order, please let us know and we'll do our best to make this right. However, in the rare case that an item is unavailable, we will notify you via email and refund you for any missing items.
To speed up the process please make sure to include your order number and details of the missing item.
Unfortunately, equipment is not eligible for international shipping at this time.
Have you checked your tracking information? Please make sure to check your surrounding area and with your neighbors. After your order leaves our distribution center, we won’t have any additional information beyond what you see when you track your package(s). If you have delivery-related questions during shipment or want more specific tracking information, please contact the carrier directly.
If you purchased Route Package Protection with your order please submit your claim on the Route app or here.
Barry's is not responsible for pacakges lost or stolen.
We have partnered with Route Package Protection to help you in this instance. If you purchased Route Package Protection with your order please submit your claim on the Route app or here.
If your package is returned to sender for any reason, we will issue a store credit once it is received. If you would still like your items, you can place a new order.
RETURNS & EXCHANGES
Barry's will accept unworn, unwashed or unused merchandise in new condition for a full refund within 30 days of order date. Some exclusions apply. Please start the process in our return portal.
The following items are final sale and not eligible for a return or exchange.
Items marked Final Sale, Equipment (ie: dumbbells, bands, foam rollers, Barry's Red Room Bench, Riser & Mat Kit, etc.)PPE items (ie: masks, gloves, wipes, etc.)
All sale or discounted merchandise is FINAL SALE.
To initiate a return or exchange please contact email@example.com.
We do not accept returns for items purchased at Barry’s studio locations. At this time, any items purchased though the Barry's Shop online must be processed through our web store and e-commerce returns will no longer be accepted at any studio location.
No, e-gift cards may only be used on the Barry's Shop.
Promo codes can only be applied to full price apparel and accessories, unless otherwise stated.
You will earn +4 stars for every $ spent on Barry’s Shop. Taxes, discounts, and gift cards are not eligible for earning. You must use the same email at checkout as The Academy. Contact firstname.lastname@example.org for any questions.
You must copy and paste the free shipping code found on your Academy dashboard. Free shipping promotions are not automatically applied. Only one promotion may be applied per order. Contact email@example.com for any questions.
Your stars will be reflected in your account after 24 hours. You must use the same email at checkout that is registered to the Academy. Contact firstname.lastname@example.org for any questions.